Refund Policy

You may request a refund if: • You purchased a paid Plan within the last 7 days • You have not exceeded 10 AI feature uses (scans) on the refunded Plan • You have not downloaded excessive amounts of content • The refund request is made via email to support@craftlycv.in Refunds are evaluated case-by-case for: • Purchases made more than 7 days ago • Lifetime plan refunds (prorated based on usage) • Enterprise plan refunds (subject to contract terms)

To request a refund: Step 1: Email support@craftlycv.in with subject line "Refund Request" Step 2: Include in your email: • The email address associated with your account • The Plan you purchased • Date of purchase • Reason for refund (optional — but appreciated) Step 3: We'll confirm receipt within 12 hours and process your refund within 48 hours Step 4: Refund will be credited to your original payment method within 5-10 business days (Razorpay) or 3-5 business days (Stripe)

Once approved, refunds are processed as follows: • Razorpay (India): 5-10 business days to reflect in your account • Stripe (Global): 3-5 business days • UPI payments: 1-3 business days • Bank transfers: 5-7 business days If you haven't received your refund after the stated timeline, please contact us with your payment details.

We offer partial refunds in certain cases: Lifetime Plan (Prorated): If you purchased a Lifetime plan and request a refund: • Within 30 days: 75% refund • Within 60 days: 50% refund • Within 90 days: 25% refund • After 90 days: Case-by-case Unused Scans: If you have unused scans when requesting a standard refund, we may deduct the value of used scans from your refund amount.

The following are non-refundable: • Scans already consumed (based on fair usage) • Purchase made more than 7 days ago (unless Lifetime plan or special circumstances) • Account terminated for violation of Terms of Service • Payment processing fees (Razorpay/Stripe charges) • Customized services that have been delivered and accepted If you have questions about whether your purchase qualifies for a refund, contact us before purchasing.

Important distinction: CANCELLATION = Stop future billing • For monthly/yearly plans, cancel to stop future payments • Cancellation takes effect at the end of your current billing period • You retain access until the end of your paid period REFUND = Get money back • A refund returns money to your original payment method • Refunds are for purchases you're unsatisfied with • You can cancel AND request a refund within the 7-day window

If you believe a refund was processed incorrectly or if you have a dispute: Step 1: Contact us at support@craftlycv.in with details Step 2: We'll investigate and respond within 48 hours Step 3: If unresolved, you may escalate to: • Consumer court of appropriate jurisdiction • Online dispute resolution platforms We aim to resolve all disputes amicably. Our support team is committed to ensuring fair outcomes for all customers.

For refund requests or questions about this policy: Email: support@craftlycv.in Subject Line: "Refund Request" or "Refund Question" We respond to all inquiries within 24-48 hours. For faster service, include: • Email address on your CraftlyCV account • Plan purchased • Date of purchase • Payment confirmation (if available)